Venice Baby Gear Rental

Safe · Clean · Quality · Delivered 

   941-236-0087


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                                                          Frequently Asked Questions

 

     

GEAR

 

What types of baby gear do you rent?

 

We rent everything you will need to travel with your family. Full size cribs, pack n plays, car seats, strollers, high chairs, toys and much more. If you do not see something on our site that you need, please call us at 941-236-0087 and we will try to accommodate your request.

 

How safe are the products you rent?

 

As a mother of 2, I understand and share your concerns about product safety. All Products are up-to-date, and meet all the current safety standards. All of our products are thoroughly inspected, cleaned and sanitized after each use. We are set up the Consumer Products Safety Commission (CPSC) to be notified for any recalls. We do not rent drop-side cribs. For more information on product safety, please see the Consumer Product Safety Commission at www.cpsc.gov. 

 

How do I know that the products are clean?

 

We have very high standards for keeping all of our rental items clean and sanitary. We use non-toxic cleaning products before delivery and after every rental. Sheets, mattress pads and Boppy covers are laundered after each use in hypoallergenic laundry soap.

 

What if I dont know what kind of gear to get?

 

We would be happy to help assist you with which items you may need. Please call or email us the ages of the children, and the nature of your visit and we will suggest the best items for you.

 

What if I need something that is not on your website?

 

We are happy to try to accommodate special requests if that item is available, but we make no guarantees. Please let us know as far in advance as possible of any special item requests. 

 

RESERVATIONS

 

How far in advance should I make my reservation?

 

We recommend booking as early as possible. This is the best way to make sure the products will be available. If you are traveling during holiday or “Season”, try booking several weeks ahead, as those are the busiest times. Popular Items can sell out during peak travel times. During non-season, one to two weeks’ notice is sufficient. While we will always try to accommodate last minute orders, we can make no guarantees.

 

What if I have a last minute order?

 

We do take last minute orders; please call us at 941-236-0087, as well as placing the order online. We understand emergencies and last minute plans do come up, and we will always try to accommodate you. Please remember you must receive a confirmation for your order to be processed and delivered.

 

What if I need to add additional items or makes changes to an order already placed?

 

You can make changes and/or add items easily through our order editing system on the website, or you may call us during business hours to assist you at 941-236-0087. All order changes are subject to product availability. Order changes will be confirmed by email. Go to the rental process tab for more information about order changes.

 

Is there a minimum order amount?

 

Yes, the order minimum ranges between $35.00 and $60.00, depending on the delivery area. You may still place an order that falls below this amount, but will be charged the appropriate minimum for the area. 

 

Do you provide long-term rentals?

 

Long-term rentals are available in most locations and apply on orders lasting more than 2 weeks. To check on rates please email us for a quote. Please call us at 941-236-0087 with any questions.

 

DELIVERIES

 

What are your delivery hours?

 

We offer delivery and pickups between the hours of 9:00am – 3:00pm, 7 days a week. We offer delivery windows in 3-hour increments. Please choose an option when placing your order. If you have special requests or needs with delivery times please let us know and we can make every effort to accommodate you.

 

What are the delivery rates?

 

At this time, delivery rates range between $10 - $35, and are based on the distance we must travel to your delivery address. All rates include delivery, pick up and any necessary assembly of equipment.

 

Do you deliver to the airport?

At this time, we do not offer delivery to the airports.

 

Do you deliver to hotels/rental homes?

 

We are happy to deliver the items you rent to a hotel/rental home. Please provide us with the hotel/property manager information, delivery/pickup time windows you would like when placing your order. We will arrange to have the items there before you arrive in most cases. Please let the hotel/property manager that you have a baby equipment rental delivery scheduled as well.

 

Can I pick up my own equipment?

Sorry, but at this time we do not offer self-pick up.

 

SET UP

 

Can you install the car seat for me?

 

Legally we are not authorized to install car seats for you. You can find and download instructions and videos online and there are basic instructions provided with the car seats we deliver. Some local fire stations may install them for you.

 

Do you assemble or set up the items we rent? 

 

Yes! We will assemble cribs and many of the other items you rent. We rent full size cribs that are easily assembled and fold for your convenience. In the case where you need to set up the crib yourself you simply open the crib, drop down the attached base and place the mattress on top. No tools are necessary. 

 

SAFETY

 

Do you carry insurance?

 

Venice Baby Gear Rentals LLC is fully insured and licensed. Our insurance covers all equipment while in our possession, during transport of equipment, and while our staff is on location. However, due to the nature of rented items, insurance DOES NOT extend to the renter upon possession. At the time that you or your designated agent accepts delivery of items, the liability shifts from Venice Baby Gear Rentals LLC, to the customer.

 

How often do you replace your products?

 

We closely monitor our entire inventory for wear and tear, and the items are replaced as necessary. We want the items you rent to be in new or close to new condition. All items we rent are within current safety standards, and our car seats are never used beyond the expiration date posted. If you ever feel an item is not working right or needs replacing please let us know ASAP.

 

Are your products safety checked and sanitized?

 

We do a thorough safety inspection of items before and after each rental, and make sure we carefully clean and sanitize each of the items. Our sheets, mattress pads and Boppy covers are washed after each use and we replace these items as we see necessary. 

 

PAYMENT and CANCELLATIONS

 

What forms of payment do you accept?

 

We accept the following major credit cards; Visa, Master Card, and American Express. We do not accept cash or personal checks.

 

When is my card charged?

 

Your card information is needed to complete your reservation form and will be charged at the time a reservation is submitted. If you need to make any changes to your order, we use the card on file.

 

What is your cancellation Policy?                   

We understand that travel plans can change. There is a 10% processing feefor cancellations made prior to 48 hours of the delivery date. Orders cancelled within 48hours of the delivery date will be charged 50% of the original order. PLEASE ALSO SEE OUR TERMS AND CONDITIONS PAGE FOR FURTHERDETAILS AND POLICY.

Terms and Conditions

Please see our Terms and Conditions Waiver page which will explain equipment policies and regulations. Contact us with any questions.

See our privacy policy